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| Purchase agent compensation promise | ||||
| Business Scope | Type | Compensation Standard | Description | |
| Parcel Damage | Damage or loss of shopping agent products at Greetbuy warehouse (before delivery) | Compensation for the item cost or free return/exchange will be provided upon CCTV footage confirmation. | Greetbuy will bear responsibility for items that are damaged or lost at Greetbuy warehouse. | |
| Parcel Return | Chinese Domestic Return | Free re-shipping or shipping fee refund | ||
| Overseas Return | If the reason for return is wrong destination or lost delivery information,the parcel will be re-shipped for free or the shipping fee will be refunded. |
Overseas Return: the following situations are not within the compensation scope. 1、Failure to pass international security check(prohibited by customs for importing) 2、Unfound recipient 3、Invalid delivery address 4、Delivery failure (Due to user's problems) |
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| Parcel Operation Delay | Storage Process Time: within 24 hours | If the parcel is not handled within the promised process time after arrival in our warehouse (Ordinary Parcel:not those of prohibited items or of unknown owner),compensation of 5 RMB/order will be provided. | Time of receipt subject to Greetbuy record | |
| Timeframe for Parcel Processing: Within 24 hours | Shopping Agent and Parcel Forwarding Services: If Greetbuy fails to complete the in-warehouse processing within the promised time after the user submits the parcel,a compensation of 10 RMB/parcel will be provided. | eMall business is not within the service scope. | ||
| Refund Delay | Process Time for refund of surplus shipping fee: within 72 hours | If refund is delayed,10 RMB shipping coupon will be given. | (eMall business is not within the service scope) | |
| Process Time for refund of surplus items charges: within 72 hours of entrance into the warehouse (if the item price is discounted) | ||||
| Quality Inspection | Inspect Items Quantity and Quality | Inspection will be carried out for colour,quantity,size,etc. | Please read Quality inspection scope of purchasing agent goods | |
| Free Storage | Free 180-day Storage | The free storage is 180 days,which is calculated from the day the parcel "Entered Warehouse'.Parcels will be considered abandoned if no shipment order or feedback are provided after 180 days. | Note: Items/Food expiry date is not guaranteed. | |
Estimation 
English / USD 